Privacy Policy

Last updated: September 2026

At Heilpraktikerin Maria Brandstätter, we take your privacy seriously — especially because some of what you share with us, such as booking requests or messages to our support assistant, may relate to your health. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our service.

Personal Data

We may collect the following personal information:

Name and contact information
Email address
Phone number (optional)
Company name (optional)
Billing and payment information
Payment method and transaction details

Health-Related Information

When you book a consultation, send a contact request, or describe a concern to our support assistant, you may share health-related details voluntarily. This is treated as a special category of personal data under GDPR Art. 9.

Used only to prepare for and conduct your consultation, or to route your inquiry to Maria — never for advertising or profiling
Submitting a booking or message that includes health information is treated as your explicit consent to that limited use
Access is limited to Maria and, where a booking requires payment processing, the minimum data needed by our payment provider
Retained only as long as needed for your care and any legal record-keeping duties, then deleted or anonymized
Never used to train AI models — our support assistant answers from a fixed script, not from stored conversations

This section describes our handling of health data in general terms. It is not a substitute for a full data protection assessment by qualified legal counsel, which we recommend before this practice processes health data at scale.

Social Media Data

If you connect social media accounts, we may collect profile information and related data as permitted by those platforms.

Derivative Data

We may create anonymized, aggregated data from your usage to improve our services.

Use of Your Information

We use the information we collect for various purposes, including:

To provide and manage your bookings and orders
To process your transactions and manage your account
To send you updates, newsletters, and marketing communications you opted into
To respond to your inquiries and provide customer support
To monitor and analyze usage patterns to improve our site
To personalize your experience and deliver relevant content

Information Disclosure

We may disclose your information when required by law or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

Third-Party Services

We use the following third-party services:

Legal Basis for Processing

We process your personal data based on your consent, contractual necessity, legal obligations, and our legitimate interests in providing and improving our services.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Data Protection Rights

Under data protection laws, you have certain rights regarding your personal information:

Right to access your personal data
Right to correct inaccurate or incomplete data
Right to request deletion of your data (right to be forgotten)
Right to object to processing of your data
Right to data portability and transfer

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience and analyze usage patterns.

Third-Party Websites

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes.

Contact

If you have any questions about this Privacy Policy, please contact us at .

GDPR Compliance

For users in the European Union, we comply with all GDPR requirements and respect your data protection rights.

CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act and respect your privacy rights.